About Us

Company Profile

Runmiao is one of the largest manufacturers of Swimming Pool Heat Pumps,House Heating Heat Pumps and Heat Pump Water Heaters in China.

With many national patents covering heat pumps and heat pump technologies, Runmiao has built up a complete heat pump industrial chain. Additionally, Runmiao has developed hardware and software for intelligent device control, allowing customers to customize their Runmiao devices according to their personalized requirements. Runmiao provides high-end users integrated energy-saving solutions and products including Swimming Pool Dehumidifiers, Swimming Pool Heat Pumps, Room Heating&cooling Heat Pumps, hot water heat pump solutions and residential heat pump water heater home and abroad.

Located in Huadou district of Guangzhou, Guangzhou Runmiao Swimming Pool Co., Ltd. covers 3500 square meters and has more than 100 workers and 5 production lines.

Our company established scientific management system, rigorous and standardized development, with good product quality, sincere service has won a good reputation in the industry, the product widely obtain the customer of the recognition and praise. To create brilliance with customers and achieve win-win is our biggest goal.

As an international enterprise, Runmiao attaches great importance to high-end overseas markets, exporting more than 50 percent of its products to Europe, North America , Middle East, Australia, and other developed regions.

Certificate

Service Process

1. Business Negotiation
2. Understanding Customers Needs
3. Finding the solution for customers
4. Customers program communication
5. Confirming the plan and price

6. Signing the contract
7. Arranging the production
8. Finishing production
9. Arranging delivery
10. Following-up after-sales service

Shipping Policy

Actual shipping charges will be added to the grand total of your order. Please know we ship
using DHL, we have a huge discounted rate with DHL due to our shipping volume.

Wrong addresses or delivery to another address may be subject to a $13.50 address change
fee.

All orders are usually shipped same day or next business day after payment is received.
However during peak season orders are shipped within 1-3 business days of being received
excluding Holiday or days closed.

30 Days Return Policy

Our customers are very important to us. If you are not satisfied for any reason with your
merchandise, you may return it to us within 30 days from the day your order is received
(see details below). We will give you the choice of exchanging your returned items for
other merchandise, crediting your account towards future purchases, or refunding your
credit card.

The only cost to you would be the shipping fees plus a 15% restocking fee. Below are the
conditions for a refund.

To Return

If you wish to return your order, please send us an email. Please ensure that you have read
the following before emailing us:

• Merchandise must be returned in the original packaging.

• All original packaging, poly bags, display boxes and hang tags must be included.

• The customer is responsible for all shipping charges.

• We are not responsible for the package until it arrives in our warehouse. For this
reason, we highly recommend that you purchase insurance for your package and have a
tracking number before you ship it back to us.

Canceled Orders

If you place an order with us and decide to cancel it while it is in route to you, you will
be responsible for all shipping fee’s. Once a package has been shipped it is subject to
shipping fees both to and from your location. Canceled orders are also subject to a 15%
restocking fee. If you have any questions please feel free to contact us before sending
back your merchandise.

Privacy Policy 

The Site takes user privacy policies very seriously and strictly abides by relevant laws and regulations. Please read the Privacy Policy carefully before continuing to use it. If you continue to use our services, you have fully read and understood the entire contents of our agreement.

The Site respects and protects the personal privacy of all users of the service. In order to provide you with more accurate and personalized services, the Site will use and disclose your personal information in accordance with the provisions of this privacy policy. Except as otherwise provided in this privacy policy, the Site will not disclose or provide such information to third parties without your prior permission. The Site will update this privacy policy from time to time. When you agree to the service use agreement of the Site, you are deemed to have agreed to the whole content of this privacy policy. This privacy policy is an integral part of our service use agreement.

1. Scope of Application

a) When you register our Site Account, the personal registration information you provided in accordance with the Site's requirements;

b) When you use the Site's network services or visit the Site's web pages, the Site automatically receives and records the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware feature information, and web page records you require;

c) User personal data obtained by the Site from business partners through legal channels.

d)The Site strictly prohibits users from posting bad information, such as nudity, pornography, and profanity. We will review the published content. Once the bad information is found, all permissions of the user will be disabled.

You understand and agree that the following information does not apply to this privacy policy:

a) The keyword information you enter when using the search service provided by our platform;

 

b) Relevant information and data collected by the Site and released by you, including but not limited to participation in activities, transaction information and evaluation details;

c) Violation of laws or rules and the measures the Site has taken against you.

 2. Use of Information

a) The Site will not provide, sell, lease, share or trade your personal information to any unrelated third party, unless you have obtained your permission in advance, or the third party and the Site (including the Site's affiliates) provide you separately or jointly service, and after the service ends, they will be prohibited from accessing all the materials including those previously accessible to them.

b) The Site also does not allow any third party to collect, edit, sell or distribute your personal information free of charge by any means. If any platform user of the Site engages in the above activities, the Site has the right to terminate the service agreement with the user immediately upon discovery. 

c)For the purpose of serving users, the Site may provide you with information of interest by using your personal information, including but not limited to sending you product and service information, or sharing information with our partners so that they can send you information about their products and services (the latter requires your prior consent).

3. Information Disclosure

Under the following circumstances, the Site will disclose your personal information in whole or in part according to your personal wishes or the provisions of the law:

a) Disclose to a third party with your prior consent;

b) In order to provide the products and services you require, the Site must share your personal information with a third party;

c) According to the relevant provisions of the law, or the requirements of the administrative or judicial institutions, disclose to third parties or administrative or judicial institutions ;

d) If you violate the relevant laws and regulations or the Site's service agreement or related rules, need to disclose to a third party;

e) If you are a qualified intellectual property complainant and have filed a complaint, the Site should disclose it to the respondent at the request of the respondent so that both parties can handle possible rights disputes;

f)In a transaction created on the Site's platform, if any party to the transaction fulfills or partially fulfills its transaction obligations and requests for information disclosure, the Site has the right to decide to provide the user with necessary information such as the contact information of its counterparty to the transaction, so as to facilitate the completion of the transaction or the settlement of disputes.

g) Other disclosures that the Site deems appropriate in accordance with laws, regulations or website policies.

4. Information Storage and Exchange

The information and data about you collected by the Site will be saved on the server of the Site and / or its affiliated companies, and these information and data may be transmitted to your country, region or overseas where the information and data collected by the Site are located and accessed, stored and displayed overseas.

5. Use of cookies

a) If you do not refuse to accept cookies, we will set up or access our Site on your computer so that you can log in or use our platform services or functions that depend on cookies. Using cookies, we can provide you with more thoughtful personalized services, including promotion services.

 

a) you have the right to choose to accept or reject cookies. You can refuse to accept cookies by modifying your browser settings. However, if you choose to refuse to accept cookies, you may not be able to log in or use our web services or features that depend on cookies.

c) This policy will apply to information obtained through cookies set by the Site.

6. Information Security

a) Our account has security protection function. Please keep your user name and password information properly. The Site will ensure that your information will not be lost, abused or altered by encrypting the user password and other security measures. In spite of the aforementioned security measures, please note that there is no "perfect security measures" on the information network.

b) When using the Site's network services for online transactions, you inevitably need to disclose your personal information, such as contact information or postal address, to the counterparties or potential counterparties. Please protect your personal information and provide it to others only when necessary. If you find that your personal information is leaked, especially our user name and password, please contact our customer service immediately so that our Site can take corresponding measures.


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